Privacy Policy

Last Updated: August 8, 2025

At Horizon Detailing, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.horizondetailing.com), use our booking form, or engage with our mobile detailing services in Central Florida, including Orlando and surrounding areas. By using our website, checking the box on our booking form that states, “By clicking this box, you consent to receive SMS communications and agree to our Terms of Service and Privacy Policy,” or otherwise engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our detailing, paint correction, and ceramic coating services. The types of information we collect include:

• Personal Information: When you book an appointment through our form at https://www.horizondetailing.com/book-now or contact us via phone or text at (407) 990-0722, we may collect your name, phone number, email address, vehicle details (e.g., make, model), and preferred service location in Central Florida.

• Service-Related Information: During vehicle evaluations for paint correction or ceramic coatings, we may collect details about your vehicle’s condition to recommend the appropriate package (e.g., One-Stage, Two-Stage, Multi-Stage).

• Website Usage Data: We automatically collect information via cookies and similar technologies when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This helps us analyze site performance and enhance user experience.

• Payment Information: When you make a payment for services, we collect payment details (e.g., credit card information) through secure third-party processors. We do not store payment information directly.

2. How We Use Your Information

We use your information to deliver high-quality mobile detailing services and ensure a seamless customer experience. Specific uses include:

• Service Delivery: To schedule and confirm appointments, send text confirmations from (407) 990-0722 within 24 hours, perform vehicle evaluations, and provide detailing, paint correction, or ceramic coating services.

• Communication: To respond to inquiries, provide service updates, and send appointment reminders or follow-up messages via phone, text, or email. By checking the SMS consent box on our booking form, you agree to receive text communications related to your appointment and services.

• Website Improvement: To analyze website usage data and optimize our site’s functionality and content for users in Central Florida.

• Payment Processing: To securely process payments for services through trusted third-party providers.

• Marketing (Optional): With your consent, we may send promotional offers about our services (e.g., recurring maintenance packages) via text or email. You can opt out at any time by texting “STOP” to (407) 990-0722 or using the opt-out link in emails.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following cases:

• Service Providers: With trusted third parties who assist us in delivering services, such as payment processors, booking platforms, or analytics providers, all bound by confidentiality agreements.

• Legal Requirements: If required by law, such as to comply with a subpoena, court order, or government regulation, or to protect our rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.

4. Data Security

We use industry-standard measures to protect your information, including encryption for payment processing and secure storage for booking data. While we strive to safeguard your data, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have control over your personal information. Depending on your location (e.g., California under CCPA or EU under GDPR), you may have the following rights:

• Access: Request a copy of the personal information we hold about you.

• Correction: Update or correct inaccurate information.

• Deletion: Request deletion of your information, subject to legal or service-related obligations.

• Opt-Out of SMS: Stop receiving text communications by texting “STOP” to (407) 990-0722 or contacting us at info@horizondetailing.com.

• Opt-Out of Marketing: Unsubscribe from promotional emails by using the opt-out link or contacting us at info@horizondetailing.com.

• Cookies: Manage cookie preferences through your browser settings or our website’s cookie consent tool.

To exercise these rights, contact us at (407) 990-0722 or info@horizondetailing.com.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing information.

7. Children’s Privacy

Our services and website are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Please review periodically.

9. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Horizon Detailing
Phone: (407) 990-0722
Email: info@horizondetailing.com
Website: https://www.horizondetailing.com

We’re committed to addressing your concerns promptly and ensuring your experience with our mobile detailing services in Central Florida is exceptional.